OZ Design Furniture Fortitude Valley — Furniture Store in Fortitude Valley

Reviews of OZ Design Furniture Fortitude Valley

• Jake

  Added 2016.01.27

  Beautiful furniture but very poor post-sales customer service. Terrible communication from staff & manager, would not purchase from again.
• Luke

  Added 2015.10.28

  Good furniture and friendly, non-pushy service.
• Lucas

  Added 2014.10.09

  Cant recommend them at all. Despite the name "Oz" in the name, items are not produced in Australia. Items are produced and machine cut overseas (think mine was Indonesia) and then sent to Australia where they are "assembled". Shelves looked to be natural solid wood but actually once removed you can see the inside is chipboard. Waited 14 weeks for item to be made, after verbally being told 8, when it arrived it was wrong & required replacing. Was directed to an extremal complaints department outside of the store (so no longer dealing with the anyone within the store i purchased from), who didn't accept responsibility for the error until their supplier accepted the same responsibility. Finally agreed to replace it after 2 weeks then had to wait another 10 weeks for it to be remade. When it finally was in, advised on Tuesday they could deliver Saturday. When asked what time, the could not clarify then let me know at 17:00 on Friday . Only time they could deliver was between 14:30 -16:00 which we could not accept due to prior plans. Advised delivery may now be another 1-2 weeks as they only delivery Tuesday & Saturday & booked out week in advance. I then got lectured about using foul language for saying the word "fricking". Consideringthe circumstances, id would say "fricking" was rather restrained, expected a lot more for their prices, felt like A-Mart for adults in the end
• Evan

  Added 2014.05.02

  I really enjoyed shopping in this lovely store. I particularly loved their extensive range of artwork. The staff were friendly and the store is laid out and styled beautifully, with some lovely vignettes. They have loads of interesting products to browse through. I liked the fact that many of their products do not look exactly like Freedom Furniture, although they are similar in contemporary style and design. The sales staff greeted me when I walked past and allowed me to shop in peace, which is great! Car parking is available in the basement, entry via Wickham St, which is one way or Montpelier St which is two way. I can highly recommend spending quality time, checking out all the great stores in this boutique Homemaker Mall.
• Jesus

  Added 2014.02.26

  Totally agree. Worst customer service, rude delivery people, uninterested manager. Had to get the sofa in ourselves as to them it was "impossible" and they left. Manager could not have cared less. Some of the furniture faulty. Have spent so much money there. Will never shop there again. Disgusted.